OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

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We’re here to help with orders, products, and anything in between

FREQUENTLY ASKED QUESTIONS

1) How can I reach JZ SHOPE?

Email support@jzshope.com for help with orders, sales@jzshope.com for product or bulk inquiries, or info@jzshope.com for general questions. You can also call (480) 468-2126.

2) What’s your typical response time?

We aim to reply within 24 hours on business days. Calls and urgent emails are prioritized.

3) Where are you located?

Our office: 9244 E Sunland Ave, Mesa, AZ 85208. (Online support is the fastest way to reach us.)

4) How do I track my order?

Check your order confirmation email for a tracking link, or contact support@jzshope.com with your order numberand we’ll update you.

5) Can I change or cancel my order after placing it?

If your order hasn’t shipped yet, we can usually update the address, items, or cancel it. Email support@jzshope.comas soon as possible with your order number.

6) Do you accept returns or exchanges?

Yes—returns are accepted within the eligible window if items are unused and in original condition. Email support@jzshope.com for a return authorization and instructions.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS